Shipping Policy

1. Free Worldwide Shipping

We believe beauty should be effortless from the moment you order. That is why every VELORA order ships free anywhere in the world — no minimums, no surprise fees. The price you see at checkout is the price you pay for shipping.

Free worldwide shipping applies to all glueless wigs and accessories, whether you are ordering one style or refreshing your entire collection.

2. Processing Times

Every VELORA wig is inspected by hand before it leaves our studio. Orders are typically processed and dispatched within 1–3 business days of being placed.

During peak seasons, such as holiday sales and new launches, processing may take up to 5 business days. We always aim to get your order on its way as quickly as possible, and you will receive an email the moment it ships.

3. Delivery Times

Delivery times depend on your location. As a general guide:

• United States: 3–7 business days
• Europe: 5–10 business days
• United Kingdom: 5–10 business days
• Australia & New Zealand: 7–14 business days
• Rest of the world: 7–14 business days

4. Shipping Carriers

We partner with trusted international carriers including DHL, FedEx, and USPS to deliver your order safely. The carrier is selected based on your destination and the fastest available service.

For express needs, expedited shipping options are available at checkout so you can receive your VELORA wig sooner.

5. Tracking Your Order

As soon as your order ships, we will email you a tracking number and a link to follow your package from our studio to your door.

Tracking can take 24–48 hours to activate after shipment. If your tracking information has not updated for several days, please contact us at hello@velorahair.com and we will investigate right away.

6. Customs and Duties

In most countries, orders below the local customs threshold arrive without any additional charges. However, some countries may levy customs duties, import taxes, or brokerage fees on international packages.

These charges are the responsibility of the recipient and are not included in the price you pay at checkout. We are not able to predict or cover these fees, which vary by country. We recommend checking your local import regulations if you have concerns.

7. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer, and reshipping to a corrected address may incur a fee.

If you notice an error in your shipping address, contact us at hello@velorahair.com as soon as possible and we will do our best to update it before your order ships.

8. Damaged or Lost Packages

If your package arrives damaged, please photograph the outer box and the product and contact us within 48 hours of delivery. We will replace the item or issue a refund promptly.

If a package is lost in transit, contact our support team and we will open an investigation with the carrier and make sure you are taken care of.

9. Contact Us

Have a question about delivery? Email us at hello@velorahair.com and our team will be happy to help.