Returns & Exchanges

1. 30-Day Return Policy

We want you to love your VELORA wig as much as we do. If it is not the perfect match, you may return it within 30 days of the delivery date for a full refund or exchange.

The 30-day window starts from the day your order is delivered, not the day it ships. You are covered whether you ordered the wrong shade, the wrong length, or simply changed your mind.

2. Condition Requirements

To be eligible for a return, your wig must be unworn, unaltered, and free of styling products, heat damage, and odor. It must include all original tags, packaging, and any accessories that came with it.

Because our wigs are handcrafted from 100% human hair and are sanitary products, we cannot accept returns on wigs that have been worn, washed, or altered. Please try on your wig over a clean surface or a wig cap to keep it in returnable condition.

3. How to Start a Return

To start a return, email our support team at hello@velorahair.com with your order number and the reason for your return. We will provide you with a return authorization and the correct return address.

For your protection, we recommend shipping the return with a tracked and insured service. We are not responsible for items lost in transit back to us, so please keep your tracking number.

4. Refund Timeline

Once your return arrives at our studio, we will inspect it within 2–3 business days. After the inspection is complete, we will issue a refund to your original payment method.

Refunds are typically processed within 5–7 business days of approval. Depending on your bank or card issuer, it may take a few additional days for the refund to appear in your account.

5. Exchanges

If you would like to exchange your wig for a different color, length, or style, the fastest way is to start a return and place a new order at checkout. This ensures your new wig ships as quickly as possible.

Alternatively, you can request an exchange directly and we will process it once your original wig arrives back in returnable condition. If the new style costs more, we will charge the difference; if it costs less, we will refund the difference.

6. Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned: wigs that have been worn, washed, or altered in any way; wigs purchased as part of a clearance or final-sale promotion; and gift cards.

If you receive a defective or incorrect item, that is always an exception — contact us and we will make it right.

7. Damaged or Incorrect Items

If your order arrives damaged or is not what you ordered, please contact us at hello@velorahair.com within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund, including any return shipping costs.

8. Contact Us

Questions about a return or exchange? Email us at hello@velorahair.com and our team will respond within 24 hours.