Privacy Policy

1. Introduction

Your privacy matters to us at VELORA. This Privacy Policy explains what personal information we collect when you visit velorahair.com or purchase one of our glueless wigs, how we use that information, and the choices you have. By using our website, you agree to the practices described in this policy.

This policy applies to all visitors, customers, and subscribers. We may update it from time to time to reflect changes in our practices or legal requirements, and we will post the updated version on this page.

2. Information We Collect

We collect information you provide directly to us when you place an order, create an account, sign up for our newsletter, or contact our support team. This includes your name, email address, shipping and billing addresses, phone number, and order details.

We also collect technical information automatically when you browse our site, including your IP address, browser type, device information, pages visited, and referring URLs. To personalize your experience, we may ask about your hair preferences such as cap size, texture, and color so we can recommend the styles you will love most.

3. Payment Processing (Stripe)

All payments on VELORA are processed securely through Stripe, a leading PCI-DSS compliant payment processor. When you check out, your card details are sent directly to Stripe over an encrypted connection. We never see, store, or have access to your full card number.

Stripe uses your billing information solely to authorize and complete your payment, and to prevent fraud. For more detail on how Stripe handles your data, please review Stripe's privacy policy. Your contact and shipping details are used only to complete and deliver your order.

4. Cookies and Tracking

We use cookies and similar technologies to make our site work, remember your cart and preferences, and understand how visitors use our store. These help us improve your shopping experience and serve you more relevant content.

Our analytics providers, such as Google Analytics, may place their own cookies to help us understand site traffic and usage patterns. You can disable or manage cookies in your browser settings at any time. Please note that disabling cookies may affect certain features of our website.

5. Email Marketing

When you subscribe to our newsletter, we send you styling tips, new arrivals, and exclusive offers. We only send marketing emails with your consent, which you can give or withdraw at any time.

Every marketing email includes a one-click unsubscribe link. You can also email us at hello@velorahair.com to be removed from our mailing list. We never share your email address with third parties for their own marketing purposes.

6. How We Share Information

We never sell your personal information. We share data only with trusted service providers who help us operate our business, including Stripe for payment processing, shipping carriers for order delivery, and email platforms for communications. Each provider is contractually required to protect your data and use it only to perform their services.

We may also disclose information when required by law, to protect our rights or the safety of our customers, or in connection with a business transaction such as a merger or acquisition.

7. Data Security

We take the security of your personal information seriously. Our website uses SSL encryption to protect data transmitted between your browser and our servers, and we follow industry best practices to safeguard stored information.

While no method of transmission over the internet is 100% secure, we work hard to protect your data and review our security practices regularly.

8. Your Rights (GDPR & CCPA)

Depending on where you live, you may have specific rights regarding your personal information. If you are in the European Union or the United Kingdom, the GDPR gives you the right to access, correct, delete, restrict, and port your personal data, as well as the right to object to processing.

If you are a California resident, the CCPA gives you the right to know what personal information we collect, request deletion of your data, and opt out of the sale of your personal information. We do not sell personal information.

To exercise any of these rights, email us at hello@velorahair.com. We will respond within the timeframe required by applicable law, usually 30 days.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@velorahair.com. We are happy to help.